Customer Service Coordinator – Belgium (Field Service)

About the role

We are seeking a highly organised Customer Service Coordinator to support the EMEA field service team of a global MedTech company. Based in Brussels, you will act as the central hub between field service engineers, customers, and internal teams, ensuring smooth service delivery across Europe.

Key responsibilities

• Organise and manage schedules for field service engineers across Europe, coordinating installations, maintenance and repair visits.
• Serve as the primary communication point for customers, providing updates, answering queries and ensuring a positive service experience.
• Confirm engineers have the correct tools, materials and documentation for each assignment.
• Provide first‑level technical assistance via phone, email, chat or other digital channels.
• Create and manage service cases, work orders and appointment schedules using CRM and ERP systems.
• Coordinate logistics for equipment shipments, returns and repairs.
• Support planning of service calendars, resource allocation and workload distribution.
• Handle administrative tasks such as data entry, reporting and maintaining service documentation.
• Collaborate with internal teams to resolve customer issues efficiently.
• Contribute ideas to improve service processes and operational efficiency.

Required profile

• Bachelor’s degree or equivalent professional experience.
• At least one year of experience in dispatching, customer support or field service coordination.
• Multilingual – fluent in English and French; German is a plus.
• Strong customer‑service orientation and excellent organisational abilities.
• Clear and confident communication skills.
• Collaborative mindset and ability to work within a team.

Required skills

• Experience with CRM platforms.
• Experience with ERP platforms.
• Technical aptitude related to medical device service.