Customer Care Associate

About the role

Lizy is reshaping the European car‑leasing market with a digital‑first approach. As a Customer Care Associate you will be the first point of contact for our customers, helping them resolve issues, find solutions and ensure a seamless leasing experience.

Key responsibilities

• Respond to customer inquiries via phone, email or chat, providing timely and accurate assistance.
• Own end‑to‑end care processes, identify pain points and propose automation or workflow improvements.
• Build long‑term relationships with customers, going beyond issue resolution to enhance overall value.
• Collaborate with internal teams and external partners to coordinate solutions and improve service quality.
• Track and report on key performance indicators, contributing to continuous improvement initiatives.

Required profile

• 2‑5 years of experience in a customer‑care or support role within a fast‑growing digital company.
• Strong customer‑focused mindset with a passion for delivering exceptional experiences.
• Proven ability to translate customer feedback into actionable improvement plans.
• Excellent stakeholder‑management skills, comfortable working with multiple internal and external teams.

Required skills

What we offer

• Dynamic, fast‑moving environment backed by €40 million in funding.
• Opportunities for personal growth and ownership of processes.
• Collaborative culture with a focus on fun, feedback and continuous improvement.