CSU Assistant – Registration & Programme Management Internship

About the role

Join our Customer Service Unit (CSU) as an intern and support the delivery of global conferences and events. You will work closely with experienced colleagues to manage participant registrations and assist in building conference programmes, gaining hands‑on experience in event operations.

Key responsibilities

• Set up and coordinate registrations for a variety of projects, handling delegate communications such as invoice adjustments, cancellations and refunds.
• Provide on‑site support during physical events when required, acting as the first and last point of contact for participants.
• Assist the programme team with speaker management, ensuring agreements are signed, collecting bios, photos and presentation files.
• Support virtual event logistics, upload speaker materials to the Speaker Ready Room, and liaise with AV partners to guarantee content quality.
• Collaborate with mentors and peers to learn best practices in event planning and client service.

Required profile

• Assertive, proactive and client‑centric attitude.
• Strong attention to detail and problem‑solving mindset.
• Excellent time‑management skills and ability to stay flexible during busy periods.
• Quick learner who adapts easily to a fast‑paced environment.

Required skills

• Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint, Teams).

What we offer

• Opportunity to travel on‑site for events and experience live conference environments.
• Mentorship from seasoned event professionals.
• Exposure to international clients and a dynamic, young team.
• Hands‑on experience in both registration and programme management.