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This job expired on 13/07/2026. It no longer accepts applications.
Care Expert – Customer Support (Belgium)
Alan · Namur
Job description
About the role
Alan is looking for a Care Expert to join its Belgian team. As a front‑line User Care Representative you will interact with members through chat, email and phone, delivering a transparent, accurate and helpful experience in the health‑insurance space.
Key responsibilities
- Respond to member inquiries promptly, ensuring clarity and empathy.
- Maintain high‑quality communication while handling health‑related topics.
- Participate in internal projects aimed at improving processes, tools and the product.
- Analyse feedback, identify improvement areas and propose actionable solutions.
- Contribute to the growth and development of the Belgian care team.
Required profile
- Minimum 2 years of experience in a customer‑support, education or communication role.
- Bilingual in English plus Dutch or English plus French.
- Strong passion for helping members and solving their problems.
Required skills
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Alan
Namur
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