Care Expert – Customer Support (Belgium)

About the role

Alan is looking for a Care Expert to join its Belgian team. As a front‑line User Care Representative you will interact with members through chat, email and phone, delivering a transparent, accurate and helpful experience in the health‑insurance space.

Key responsibilities

• Respond to member inquiries promptly, ensuring clarity and empathy.
• Maintain high‑quality communication while handling health‑related topics.
• Participate in internal projects aimed at improving processes, tools and the product.
• Analyse feedback, identify improvement areas and propose actionable solutions.
• Contribute to the growth and development of the Belgian care team.

Required profile

• Minimum 2 years of experience in a customer‑support, education or communication role.
• Bilingual in English plus Dutch or English plus French.
• Strong passion for helping members and solving their problems.

Required skills