Booking Sales Agent – Hospitality

About the role

Nested, a fast‑growing property management company in Brussels, is seeking a Booking Sales Agent to convert incoming leads into confirmed bookings for its portfolio of furnished apartments.

Key responsibilities

• Handle every lead assigned via phone, email and WhatsApp, ensuring no lead is left untouched.
• Assess each lead’s dates, budget, location and group size and match them with the appropriate apartment.
• Follow up persistently until the lead books or clearly falls through.
• Manage your own pipeline from first contact to signed booking and keep CRM and tracking sheets up‑to‑date.
• Identify and flag issues such as availability gaps, pricing mismatches or slow responses that hinder bookings.

Required profile

• Proven sales experience, preferably in hospitality, real estate or reservations.
• Strong phone skills, comfortable with cold and warm calling and closing in both French and English.
• Good judgment to quickly evaluate lead quality and prioritize the pipeline.
• Organised, disciplined and able to run a full pipeline independently.
• Goal‑oriented, resilient and confident handling objections.

Required skills

• Fluency in French and English.
• Experience using CRMs, spreadsheets and booking/reservation tools.