After Sales & Service Manager BeNeLux

About the role

Husqvarna Construction is looking for an After Sales & Service Manager to lead its service and aftermarket organisation across Belgium, the Netherlands and Luxembourg. The position reports to the Sales & Service Country Manager BeNeLux and is based in Ath (Belgium) or Nieuwegein (Netherlands). The role combines operational leadership, customer focus and business development.

Key responsibilities

• Lead and continuously improve the service operation across workshop and field-service activities, ensuring productivity, quality, safety and customer satisfaction.
• Build strong relationships with customers, dealers and service partners to ensure high equipment uptime across the region.
• Inspire, coach and develop a team of service professionals.
• Expand the aftermarket business by identifying growth opportunities, strengthening customer retention and developing service agreements and recurring-revenue solutions.
• Use data, KPIs and business insight to drive decisions and meet operational and commercial objectives.

Required profile

• Experience leading service, after-sales or technical operations in a B2B environment.
• Proven track record of improving operational and customer performance.
• Strong leadership and people-development skills.
• Commercial understanding of how service drives customer loyalty, profitability and growth.
• Experience working with customers, dealers or service partners.
• Fluency in Dutch, French and English.
• Willingness to travel regularly across the BeNeLux region.

Required skills

• Understanding of workshop and field-service activities.
• Good technical understanding of mechanical, hydraulic and electrical equipment.
• Data-driven, structured and solution-oriented approach.

What we offer

• A visible leadership role with significant impact in a global organisation.
• An international environment with strong local decision-making.
• Professional development and career growth opportunities.
• A competitive salary and benefits package.