Administrative Coordinator (NL/FR/ENG)

About the role

Siemens Healthineers is looking for an Administrative Coordinator in Dilbeek (Belgium) to support its service organisation, which serves mainly hospital customers. You will be the first point of contact for customers in Dutch- and French-speaking regions, managing requests from initial contact through to completion, and coordinating service interventions, spare parts and on-site visits. Daily availability until 6:00 PM is required, and you must also stay available after 6:00 PM when urgent customer calls arise.

Key responsibilities

• Handle incoming calls and requests from customers, primarily hospitals, and manage urgent requests through to completion
• Record customer requests accurately in the appropriate systems
• Assign or transfer requests to suitably qualified service engineers
• Order spare parts and arrange on-site service visits where necessary
• Coordinate schedules and plan non-urgent service interventions
• Ensure effective communication between customers, service engineers and internal teams
• Perform general administrative duties and manage internal communications in English

Required profile

• Post-secondary education (two years) or an equivalent qualification
• At least 5 years of professional experience in a similar administrative or coordination role
• Proficiency in Dutch, French and English, written and spoken
• Excellent oral and written communication skills and a strong customer-service mindset
• Able to manage multiple tasks at once and stay calm under pressure

Required skills

• Standard office software, including Microsoft Office
• Experience with an ERP system such as SAP is desirable

What we offer

• Meal vouchers and a 13th-month salary
• Performance bonus and additional incentives
• Employee share ownership plan
• Health insurance and provident scheme
• Innovative training programme