Technical Support Engineer - Automotive

About the role

MORO TECH is seeking a Technical Support Engineer to provide Level 2 technical assistance for automotive platforms across Europe. You will act as the bridge between Level 1 support teams and OEM support lines, ensuring complex cases are resolved efficiently.

Key responsibilities

• Deliver Level 2 technical support on multiple European platforms, handling cases from intake to resolution.
• Filter, verify, document, and own support cases end‑to‑end, aiming for First Contact Resolution where possible.
• Collaborate with Level 1 teams to clarify case scope and escalate to OEM support when needed.
• Monitor performance metrics, ensure SLA compliance, and report results to management.
• Facilitate clear communication across teams and external entities.
• Conduct Root Cause Analysis and contribute to continuous‑improvement documentation and training material.
• Support testing activities to validate communication between vehicles and diagnostic tools.

Required profile

• Minimum 3 years of experience in technical or customer support, preferably within the automotive sector.
• Background in automotive diagnostics, OEM platforms, or vehicle systems.
• Bachelor’s degree or diploma in Engineering (Mechanical, Electronics, IT or related).
• Strong analytical and problem‑solving abilities.

Required skills

• Solid understanding of Windows Operating Systems.
• Proficiency with Microsoft O365 Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Experience using diagnostic tools and support platforms.
• Basic knowledge of networking, cloud or on‑prem applications.
• Familiarity with CAN and OBD protocols (nice‑to‑have).