Technical Support Engineer - Automotive
MORO TECH · Zaventem
Job description
About the role
MORO TECH is seeking a Technical Support Engineer to provide Level 2 technical assistance for automotive platforms across Europe. You will act as the bridge between Level 1 support teams and OEM support lines, ensuring complex cases are resolved efficiently.
Key responsibilities
- Deliver Level 2 technical support on multiple European platforms, handling cases from intake to resolution.
- Filter, verify, document, and own support cases end‑to‑end, aiming for First Contact Resolution where possible.
- Collaborate with Level 1 teams to clarify case scope and escalate to OEM support when needed.
- Monitor performance metrics, ensure SLA compliance, and report results to management.
- Facilitate clear communication across teams and external entities.
- Conduct Root Cause Analysis and contribute to continuous‑improvement documentation and training material.
- Support testing activities to validate communication between vehicles and diagnostic tools.
Required profile
- Minimum 3 years of experience in technical or customer support, preferably within the automotive sector.
- Background in automotive diagnostics, OEM platforms, or vehicle systems.
- Bachelor’s degree or diploma in Engineering (Mechanical, Electronics, IT or related).
- Strong analytical and problem‑solving abilities.
Required skills
- Solid understanding of Windows Operating Systems.
- Proficiency with Microsoft O365 Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Experience using diagnostic tools and support platforms.
- Basic knowledge of networking, cloud or on‑prem applications.
- Familiarity with CAN and OBD protocols (nice‑to‑have).
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Published 3 dagen geleden
Expires over 1 maand
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MORO TECH
Zaventem