Technical Customer Journey Specialist

About the role

We are seeking a Technical Customer Journey Specialist to design, configure and optimise digital customer journeys and subscription experiences for our client’s digital platforms. You will work closely with marketing, product and CX teams to translate business needs into technical implementations.

Key responsibilities

• Set up, adapt and optimise digital customer journeys and subscription flows.
• Configure and maintain paywall and subscription experiences across multiple digital platforms.
• Translate business and marketing requirements into technical configurations using JSON.
• Support marketing campaigns from a technical implementation perspective.
• Contribute to CRO initiatives, A/B testing and conversion optimisation efforts.
• Identify opportunities to improve customer flows and digital user experiences.
• Collaborate with marketing, product and customer‑experience stakeholders.
• Support project‑based improvements and optimisations across digital platforms.

Required profile

• Strong analytical and solution‑oriented mindset.
• Excellent communication skills and ability to work with multiple stakeholders.
• Proactive, pragmatic and hands‑on attitude.
• Comfortable working in a data‑driven, informal culture.
• Fluent in spoken and written English.

Required skills

• JSON configuration.
• A/B testing.
• Conversion Rate Optimisation (CRO).
• Experience with digital customer journeys, subscription flows or marketing automation tools.