Team Manager – Retail (Brussels)

About the role

Burberry is seeking a Team Manager for its flagship store on Boulevard de Waterloo in Brussels. The role combines leadership, client‑focused service and commercial responsibility to drive sales and uphold the brand’s luxury standards.

Key responsibilities

• Achieve store sales targets and identify growth opportunities through analysis of KPIs and market trends.
• Lead, motivate and develop a client‑focused team, setting clear expectations and supporting individual growth.
• Deliver an elevated client experience, building lasting relationships and brand loyalty.
• Utilise CRM tools to strengthen client engagement and unlock commercial opportunities.
• Maintain operational excellence, ensuring brand standards and seamless collaboration across teams.

Required profile

• Proven experience in luxury retail with a track record of sales performance and service excellence.
• Strong commercial awareness and confidence working with sales KPIs.
• Ability to lead and develop teams in a collaborative, engaging manner.
• Excellent communication and interpersonal skills with a flexible, adaptable mindset.
• Genuine interest in fashion, styling and product storytelling.
• Organised, solution‑oriented and comfortable working in a fast‑paced environment with digital tools.

Required skills

• Experience using CRM systems.
• Proficiency with digital retail tools.