Support Officer – Assess & Develop

About the role

The Assess & Develop team at bpost is looking for a Support Officer to ensure smooth operation of learning, talent management, performance and leadership processes. You will act as the first point of contact for users of digital HR tools, helping them navigate systems and contributing to continuous improvement.

Key responsibilities

• Support day‑to‑day management of Learning, Talent Management and Performance tools, including the Learning Management System (LMS).
• Provide first‑line assistance via shared mailboxes, email and telephone, and guide employees in using digital HR platforms.
• Participate in testing, validation and deployment of system updates, new reports and dashboards.
• Maintain and optimise process documentation, user guides and training schedules.
• Organise learning activities, webinars and training sessions, handling logistics such as room bookings and Teams setup.
• Extract and update reports, perform basic analyses for KPI tracking, and suggest process improvements.

Required profile

• Bachelor’s degree or equivalent experience.
• At least 2 years of experience in administrative support, HR, Learning & Development or internal services.
• Strong interest in Learning & Development and employee growth.

Required skills

What we offer

• Opportunity to work in a diverse, inclusive environment focused on sustainability.
• Career development within a regional and digital logistics leader.