Spa Receptionist – Luxury Hotel

About the role

Join the award‑winning Fowey Hall Hotel as a Spa Receptionist, the first point of contact for guests seeking relaxation and wellness. You will create a warm, welcoming atmosphere, answer queries, and support the spa team with treatments when needed.

Key responsibilities

• Greet and check‑in spa guests, providing clear information on treatments and facilities.
• Promote and sell spa treatments and retail products, tailoring recommendations to individual needs.
• Maintain high cleanliness standards in treatment rooms and public areas.
• Assist therapists with room turnover and support the team during busy periods.
• Deliver memorable, personalized service, especially for families and young guests.

Required profile

• Previous experience as a Spa Therapist in a hotel or destination spa.
• Qualified to NVQ Level 3 or equivalent (ITEC, CIBTAC, CIDESCO).
• Charismatic, engaging personality with a passion for guest service.
• Strong attention to detail and knowledge of health‑and‑safety procedures.
• Excellent communication skills and a willingness to go the extra mile.

Required skills

• NVQ Level 3
• ITEC
• CIBTAC
• CIDESCO
• Ishga (experience preferred)

What we offer

• Permanent contract – 32 hours per week across 5 days, including weekends.
• Hourly rate of £12.71 plus service charge and a generous benefits package.
• Ongoing training and development, including Ishga certification.
• Opportunity to work in a historic, family‑friendly luxury hotel on Cornwall’s stunning coastline.