Service Delivery Manager - IT Services

About the role

Sopra Steria, a European digital solutions provider, is hiring a Service Delivery Manager in Brussels. As the main point of contact and lead of the service team, you will manage service desks, implement continuous improvement and make sure IT services stay aligned with business goals. The role sits in the Design & Develop team, focused on application lifecycle management, modernization and digital experience management.

Key responsibilities

• Manage service desks effectively and implement continuous improvement strategies
• Act as the primary point of contact for clients, anticipating their needs through proactive communication
• Oversee the delivery process and resolve issues as they arise, managing resources efficiently
• Ensure IT services meet client needs and support their digital transformation

Required profile

• Bachelor's degree in computer science or a relevant equivalent
• Knowledge of project and/or service management in an IT environment
• Ability to lead development teams working in .NET
• Experience setting up application lifecycle management
• Experience in presales and sales activities
• People management and strong communication skills
• English and Dutch or French

Required skills

• Fluent communication with stakeholders and fluency in tools such as ServiceNow, 4Me or BMC Remedy
• Familiarity with ITIL frameworks, incident management and process optimisation
• Knowledge of .NET and C#

What we offer

• Career development opportunities locally and internationally, including the Sopra Steria Academy
• A benefits package with mobility options (including a company car), insurance coverage, meal vouchers and eco-cheques
• Team events and a collaborative team environment