Senior Service Desk Technician

About the role

Based in Brussels, you will join the NATO Communications and Information Agency (NCIA) as a Senior Service Desk Technician. You will support the transformation of IT services for NATO’s Digital Endeavour, providing end‑to‑end communications and information system services to NATO entities in the headquarters.

Key responsibilities

• Provide knowledge management, application support and system software incident management.
• Deliver high‑quality customer service and end‑user support.
• Install, maintain and troubleshoot Windows OS, MS Office, Visio, MS Project and Internet Explorer.
• Manage mobile computing solutions, including VPN access, notebooks, remote access and WLAN.

Required profile

• Higher vocational training in a relevant discipline with at least 2 years of related experience, or secondary qualification with 4 years of experience.
• Strong experience in customer‑facing roles and end‑user support.
• Fluency in English, both written and spoken.

Required skills

• Windows operating system
• Microsoft Office suite
• Visio
• MS Project
• Internet Explorer
• VPN technologies
• Notebook hardware
• Remote access tools
• WLAN configuration

What we offer

• Meaningful work within the most successful alliance in history.
• Five‑year fixed‑term contract with a competitive tax‑free salary and allowances for household and children.
• Expatriate privileges, including relocation support.