Senior Network Operations Analyst

About the role

Levi Strauss & Co. is hiring a Senior Network Operations Analyst to join its Global Network Operations team in Brussels. You will provide advanced technical and operational leadership for the network services supporting offices, distribution centers, data centers, showrooms and retail stores worldwide, leading complex incident response and partnering with engineering, information security, cloud, retail technology, field services and external providers to improve network reliability.

Key responsibilities

• Serve as a senior technical escalation point, leading investigation and resolution of complex network incidents across corporate, retail, distribution center, data center and cloud environments.
• Coordinate major incident response across operations, engineering, information security, business teams and service providers, with clear ownership and timely communication.
• Lead operational improvements in monitoring, alerting, problem management, documentation, lifecycle management, compliance and change readiness.
• Mentor team members, give day-to-day technical guidance and help build internal capabilities so less reliance is placed on external providers.
• Use operational data, automation and AI-enabled tools to find recurring issues, improve root-cause analysis and move toward proactive operations.

Required profile

• At least 8 years of experience in network operations, enterprise network support, infrastructure operations or a comparable technical role.
• Demonstrated experience leading complex troubleshooting, major incident response, high-priority escalations, problem management and service improvement in a global enterprise environment.
• Experience mentoring others and coordinating work across engineering, security, business stakeholders and service providers.

Required skills

• Advanced knowledge of enterprise LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, network segmentation and monitoring.
• Hands-on experience with network observability, operational analytics or automation technologies.

What we offer

• Expected starting salary of EUR 76,500 - 102,000 gross per year, depending on education, qualifications, performance and needs.
• Total rewards package including base pay, paid leave, product discounts and more.
• Hybrid position based in the Brussels office, with at least three days per week in person and up to two days per week from home.