Senior Consultant – Strategy & Transformation, Customer & Sales

About the role

As a Senior Consultant in the Customer & Sales team, you will help banks and insurers improve their commercial performance, redesign distribution networks and enhance both customer and employee journeys. You will bridge strategy and execution, turning analytical insights into practical improvements.

Key responsibilities

• Analyse and optimise sales and distribution models across branches, relationship managers, agents, brokers, remote teams and digital channels.
• Develop sales‑excellence initiatives such as customer‑journey improvements, frontline enablement and commercial steering.
• Support commercial transformation programmes from discovery to delivery, including stakeholder engagement and organisational change.
• Create actionable insights from commercial data (volumes, conversion, funnel efficiency, productivity).
• Collaborate with customer‑facing teams to understand needs, challenges and opportunities.
• Contribute to redesigning operating models, governance, roles, incentives and performance measurements.
• Support go‑to‑market efforts, commercial playbooks, value propositions and segment strategies.

Required profile

• Master’s degree with 2–5 years of experience in commercial, sales, strategy or transformation.
• Motivation to work on distribution, sales performance and customer‑journey topics.
• Fluent in Dutch, French and English.
• Initiative, fresh ideas and an open mindset.
• Analytical, structured approach with strong attention to detail.

Required skills

What we offer

• Respectful, diverse team culture.
• Career direction with support and training via BDO Academy.
• Early responsibility with team backing.
• Access to a wide range of projects across business practices.
• Flexible working hours and location choice.
• Competitive salary package with benefits.
• Integrated sustainability policy.