Senior Consultant – Strategy & Transformation (Commercial & Customer Excellence)

About the role

BDO is looking for a Senior Consultant to lead strategy and transformation projects focused on commercial and customer excellence within financial institutions. You will help shape digital customer journeys, optimise distribution channels and drive commercial growth.

Key responsibilities

• Advise clients on digital customer journeys, distribution strategies and sales optimisation across banking, lending, investments and insurance.
• Design and implement distribution models for physical branches, independent agents, brokers and online channels.
• Analyse customer behaviour to generate insights for improving experiences and commercial processes.
• Support end‑to‑end transformation projects, including project management, risk analysis, compliance and budget control.
• Collaborate with relationship managers, marketing, IT and compliance to deliver customer‑centric solutions.
• Monitor performance of sales and distribution channels and identify optimisation opportunities.
• Coach junior team members and contribute to knowledge sharing.

Required profile

• 3‑5 years of experience in management consulting or the financial sector with a focus on commercial strategy and digital transformation.
• Strong analytical ability to turn market trends and customer data into strategic insights.
• Proven project‑management experience, including leading cross‑functional teams and managing budgets.
• Good knowledge of investment, loan and insurance products and related regulations such as MiFID II.
• Customer‑focused mindset with experience developing customer‑centric strategies.
• Excellent communication and stakeholder‑management skills.
• Fluent in Dutch or French (and the other language) and proficient in English.

Required skills

What we offer

• Work‑life balance with flexible hours and remote‑work opportunities.
• Support for parents and personal development programmes.
• Team‑building activities and social events.
• A dynamic environment focused on growth and development.
• Competitive total‑salary package with attractive benefits.