Senior CMDB Expert (Hybrid, Brussels)

About the role

We are seeking a Senior CMDB Expert to join our client in Brussels on a hybrid basis (50% onsite, 50% remote). The role involves leading the design, deployment, and continuous improvement of a centralized Configuration Management Database (CMDB) within a large‑scale IT environment.

Key responsibilities

• Lead end‑to‑end implementation of a centralized CMDB, including solution design, deployment, governance and continuous improvement.
• Define and maintain the CMDB data model, ensuring accuracy, consistency, alignment with enterprise architecture and ISO 27001 compliance.
• Manage the CMDB implementation roadmap, coordinating stakeholders, project deliverables, due‑diligence activities, data‑quality assessments and gap analyses.
• Redesign Change Management processes to integrate seamlessly with the CMDB, improve asset visibility and support impact analysis.
• Partner with IT and business stakeholders to drive ITSM/ESM adoption and advance digitalisation and automation of service operations.

Required profile

• Minimum 10 years of experience in CMDB design and implementation in large‑scale environments.
• Strong knowledge of ITSM/ITIL frameworks, Change Management and enterprise architecture principles.
• Proven experience leading complex IT projects and managing multiple stakeholders.
• Excellent analytical, organizational and communication skills.
• Fluent English and proficiency in either Dutch or French.

Required skills

• CMDB design and implementation
• ITSM frameworks (ITIL)
• Change Management processes
• Enterprise Architecture
• Data Governance and Data Quality Management
• ISO 27001 compliance
• ServiceNow (or similar ITSM tools)
• BMC (or similar ITSM tools)
• Enterprise Service Management (ESM) – plus