Senior Atlassian Consultant – Service Management

About the role

Idalko is looking for a Senior Atlassian Consultant who will help organisations design, implement and mature their service‑management ecosystem using Jira Service Management and related Atlassian tools. You will work with clients ranging from fast‑growing companies to large enterprises.

Key responsibilities

• Analyse current incident, request, knowledge and collaboration processes.
• Design service‑management solutions that include clear workflows, governance and scalable delivery.
• Lead the implementation of Jira Service Management, configure SLAs, service catalogs and reporting.
• Guide clients in improving incident, change, problem and service‑request management practices.
• Collaborate with decision‑makers and ensure smooth change adoption across IT and business units.

Required profile

• Strong problem‑solving mindset with a passion for helping teams work better.
• Excellent communication in Dutch and English.
• Ability to lead projects and build trusted partnerships with clients.
• Continuous learning attitude and willingness to share knowledge.

Required skills

• Hands‑on experience with Jira (Cloud or Data Center).
• Hands‑on experience with Confluence.
• Experience with Jira Service Management.
• Familiarity with the broader Atlassian ecosystem (Bitbucket, Bamboo, etc.).