SAP Business Application Support Specialist – Helpdesk

About the role

AluK is looking for a SAP Business Application Support Specialist to join its first‑line helpdesk team. You will act as the bridge between business users, IT teams and external partners, ensuring SAP S/4HANA tickets are qualified, prioritized and resolved according to SLA. The role supports the rollout, hyper‑care and post‑go‑live stabilization of SAP across multiple entities.

Key responsibilities

• Manage daily SAP helpdesk activities, following up on incidents, issues and service requests.
• Investigate tickets from a business‑process perspective and resolve them with Local Process Owners where possible.
• Route unresolved tickets to the SAP Competence Center and monitor SLA compliance.
• Coordinate ticket prioritisation with IT, business users and external partners.
• Maintain a consolidated view of tickets and change‑request backlog.
• Oversee the full lifecycle of Change Requests – registration, validation, implementation and closure.
• Provide administrative support for SAP‑related planning, actions and deliverables.
• Update and maintain ticketing tools (DevOps, HALO, CELOXIS) and track action items.
• Centralise SAP documentation in Teams/SharePoint and produce regular reporting on ticket volume, trends and SLA performance.
• Act as a trusted partner for local key users, offering guidance and sparring.

Required profile

• Master’s degree in Engineering, Business, IT or a related field.
• 0–3 years of experience in business support, IT coordination or ERP‑related roles.
• First exposure to SAP or ERP environments is a strong asset.
• Excellent organisational and coordination abilities, with the capacity to manage multiple topics in parallel.
• Strong communication skills, able to translate business needs into clear SAP tickets.
• Proficient command of English.

Required skills

• SAP S/4HANA
• Ticketing tools: DevOps, HALO, CELOXIS
• Microsoft Teams
• SharePoint