Rooms Front of House Employee

About the role

The Rooms Front of House Employee delivers exceptional guest service across all front‑of‑house functions, including guest registration, PBX operations, concierge assistance and bell services. The role involves creating personalized, memorable experiences that encourage repeat visits and brand loyalty.

Key responsibilities

• Check guests in and out, handling registrations, special requests and VIP assignments.
• Answer all telephone calls promptly, manage PBX operations and provide accurate information to guests and partners.
• Assist with luggage handling, bell and door services, and coordinate delivery of guest amenities.
• Make reservations for guests (restaurants, airlines, car rentals, entertainment) and maintain concierge communication logs.

Required profile

• Hospitality degree preferred and at least 1 year experience as a concierge or front‑of‑house employee in a luxury resort.
• Ability to adapt to changing situations, maintain decorum under stress and work flexible evenings, weekends and holidays.

Required skills

• Proficiency with Microsoft Office.
• Experience with hotel property management systems such as Opera, Alice and HOTSOS.

What we offer

• Hourly wage $9.00–$12.00 plus gratuities.
• Paid time off, medical/dental/vision insurance, pension and a meal per shift.