Operational Quality Expert

About the role

The Operational Quality Expert drives continuous improvement across our depots, hub and linehaul. You will turn data‑driven insights into tangible actions that enhance operational quality, customer experience and lead times.

Key responsibilities

• Analyse operational data, dashboards and KPIs to spot bottlenecks, error rates and process deviations.
• Visit depots and the hub to validate findings, question processes and work with operational teams.
• Convert analytical insights into clear, actionable improvement plans.
• Follow up on improvement initiatives to ensure they become embedded in daily operations.
• Lead and support quality and process‑improvement projects, coordinating with multiple stakeholders.
• Own and continuously refine existing reports and dashboards, developing new tools when required.

Required profile

• Bachelor’s or master’s degree in operations, logistics, engineering, analytics or equivalent analytical experience.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Curiosity, ownership, proactive and decisive attitude.
• Resilience to handle push‑backs and a pragmatic, hands‑on approach.
• Fluent English; Dutch and/or French is a plus.

Required skills

• Advanced Excel.
• Tableau or other Business Intelligence tools.

What we offer

• Permanent contract with flexible working hours and remote work possibilities.
• Group and hospitalization insurance.
• Laptop, smartphone, company car with fuel card/charging pass.
• Meal vouchers (€9) and a dynamic international environment.