Operational Manager

About the role

The Operations Manager plays a key role in managing operational tasks, coordinating with inspectors, laboratories and customers, and ensuring smooth day-to-day operations. The position is based in Antwerp and involves occasional participation in the on-call duty schedule, covering day and weekend shifts, as well as attending customer meetings in Denmark and abroad.

Key responsibilities

• Oversee the operations process from order receipt to final reporting.
• Maintain daily communication and provide updates to customers.
• Plan and coordinate operational tasks efficiently.
• Collaborate with inspectors, laboratory staff and the invoicing team.
• Help solve operational challenges and ensure smooth workflows.
• Occasionally join the on-call schedule, including night and weekend shifts.
• Attend customer meetings domestically and internationally.
• Contribute to continuous improvement and efficiency.
• Protect company and client confidentiality and perform additional duties as assigned.

Required profile

• A relevant higher education degree.
• Experience in the maritime sector (e.g. ship captain, oil terminal/refinery operations, shipping agency).
• Business acumen, strategic thinking and analytical, results-oriented mindset.
• Excellent communication and interpersonal skills, customer-focused approach.
• Proficiency in English at business level.
• Knowledge of HSSEQ and the oil/energy industry is an advantage.

Required skills

• Strong understanding of maritime and oil industry operations.
• Ability to work independently, with strong problem-solving and stakeholder management skills.
• Proficiency in Microsoft Office applications.