Onsite IT Support Engineer

About the role

We are looking for a proactive, customer‑focused Onsite IT Support Engineer to keep our IT environment running smoothly. You will provide first‑ and second‑level assistance for a wide range of hardware, software, and network issues while delivering excellent service to end users.

Key responsibilities

• Deliver first and second‑level support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain Windows operating systems, software applications, and IT hardware.
• Troubleshoot hardware, software, networking, email, and connectivity problems.
• Support Microsoft 365, Active Directory, Outlook, and other business applications.
• Create new user accounts, configure workstations, and manage access permissions.
• Respond to tickets in the IT ticketing system, ensuring timely resolution.
• Perform routine system maintenance, software updates, and security patches.
• Coordinate with remote IT teams and third‑party vendors for escalations.
• Maintain an accurate IT asset inventory.
• Support meeting‑room technology, video‑conferencing equipment, and printers.
• Ensure compliance with IT security policies and document procedures.
• Assist with infrastructure projects, equipment deployments, and office relocations.

Required profile

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• 2–5 years of experience in IT support, desktop support, or help‑desk roles.
• Strong problem‑solving, analytical, and communication skills.
• Ability to work independently in a fast‑paced environment.

Required skills

• Windows operating systems
• Microsoft 365
• Active Directory
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi, LAN/WAN)
• Hardware installation and troubleshooting
• Peripheral device support
• Ticketing systems (ServiceNow, Jira, Freshservice, Zendesk)
• Email and Outlook administration
• Video‑conferencing equipment support