IT Support Technician – Level 1 & 2 On‑Site Support

About the role

Everience is seeking an IT Support Technician to provide on‑site Level 1 and Level 2 support for its plant environment. You will install, repair, and maintain IT equipment, manage cabling infrastructure, and ensure smooth operation of user workstations.

Key responsibilities

• Connect devices to switches, routers and perform copper and fiber patching as specified by engineers.
• Install new PCs, laptops, printers and complete cabling for all devices.
• Detect, diagnose and resolve device or cabling malfunctions; perform basic testing and fault detection.
• Stage new PCs and laptops with correct profiles, update the CMDB after each staging.
• Maintain up‑to‑date documentation of ports, patching and backbone modifications on a shared drive.
• Monitor on‑site conditions and alert on potential issues such as cable shortages, rack space, temperature or water leaks.
• Provide direct user support, handle escalations for networking matters, and perform hardware field replacements.
• Log all support requests and communications in ServiceNow.

Required profile

• Ability to work regularly on‑site and follow detailed technical procedures.
• Strong attention to detail for documentation and inventory management.
• Good communication skills to interact with users, vendors and internal teams.

Required skills

• Copper and fiber cabling
• Device installation (PCs, laptops, printers)
• ServiceNow ticket management
• CMDB (Configuration Management Database) updates
• Network troubleshooting
• Hardware field replacement