IT Support (Level 1/2) – Service Desk Agent & Incident Analyst

About the role

Join NTT DATA as an IT Support professional for a European Institution in Brussels. You will act as the first point of contact for end‑users, including VIPs, handling incidents and providing timely solutions both remotely and on‑site.

Key responsibilities

• Receive calls and emails, delivering first‑line customer liaison.
• Serve as the single point of contact for end‑users and ensure swift incident analysis.
• Prioritise first‑ and second‑line interactions to achieve high first‑call resolution rates.
• Maintain accurate records of incidents and problems.
• Provide expert support remotely and on‑site, including reconfiguration and installation of PC environments.

Required profile

• Minimum 3 years of relevant professional experience.
• Fluent in English (C1) and French (B2), both written and oral.
• ITIL V4 Foundation certification is an asset.
• Strong analytical, communication and problem‑solving abilities.
• Ability to work independently and in a multicultural team under pressure.

Required skills

• Windows operating systems.
• Active Directory (AD).
• Microsoft Office suite.
• ITIL V4 Foundation knowledge.

What we offer

• International, multicultural work environment in Brussels.
• Opportunity to work on European Commission projects.
• Competitive salary package with extra‑legal benefits such as insurance and meal vouchers.
• Full‑time onsite position with autonomy and responsibility.