IT Support Analyst – International Legal Services

About the role

Join a dynamic international legal services firm in Brussels as an IT Support Analyst. You will be part of a close‑knit local IT team of four, delivering high‑quality technical assistance to all users, including senior partners, while ensuring smooth operation of the firm’s technology landscape.

Key responsibilities

• Provide first‑line support via phone, email, chat, remote tools and face‑to‑face, logging all tickets accurately.
• Diagnose and resolve incidents on Windows 11, Microsoft 365, mobile devices, printers, network connectivity and business applications.
• Support senior stakeholders and partners with discretion and focus on business‑critical needs.
• Set up, test and assist with audiovisual equipment for meetings, video conferences, hearings and events.
• Contribute to IT asset management, documentation, service‑improvement initiatives and local or global IT projects.

Required profile

• Minimum two years of experience in an IT support role, preferably within a law firm or professional services environment.
• Strong knowledge of Windows 11, Microsoft 365 suite and common office applications.
• Good understanding of Active Directory, Entra ID, DHCP, DNS and ITIL best practices.
• Fluent in English and at least one local language; additional European language is a plus.
• Service‑oriented, organized, self‑motivated and able to manage multiple priorities under pressure.

Required skills

• Windows 11
• Microsoft 365
• Active Directory
• Entra ID
• DHCP
• DNS
• ITIL
• iOS and Android device support
• Microsoft Teams
• Zoom
• iManage
• Intune
• PaperCut
• Lenovo, Canon or HP hardware
• CompTIA or Microsoft certifications (optional)

What we offer

• Gross monthly salary up to €4,000, based on experience and expertise.
• Meal vouchers, representation expenses and a broad benefits package.
• Modern, prestigious workplace with strong focus on employee well‑being.
• Opportunities for learning, development and exposure to a wide range of enterprise technologies.
• Collaborative team culture with knowledge sharing and support for personal growth.