Helpdesk Engineer - Software Applications

About the role

Movu Robotics, a company focused on intralogistics robots designed and manufactured in-house, is looking for a motivated and experienced Helpdesk Engineer for software applications in Lokeren. You will be the first point of contact for customer Key-Users reporting incidents or questions.

Key responsibilities

• Receive, categorize and prioritize tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions and routine tasks
• Escalate unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Required profile

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Fluent English, written and spoken
• Strong analytical skills, attention to detail and a methodical approach to problem solving
• Excellent time management and prioritization, able to handle several tasks at once
• Stress resistant and able to make customers feel comfortable and helped

Required skills

• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology or PLC basics
• Comfortable working with multiple systems at once (WMS, WCS, monitoring dashboards)

What we offer

• An attractive salary in an international environment with many benefits
• Company car with fuel card/charging pass
• Group health insurance and meal vouchers (8 EUR)
• Eco vouchers, net allowances and CAO90 bonus
• Laptop and iPhone with subscription
• 20 days of vacation plus 12 extra days for working a full year on a 40-hour week (32 leave days in total)
• Intensive training by experienced colleagues