Functional Analyst – Commercial Channels & Products

About the role

As a Business/Functional Analyst you will join Ypto’s AnalySD team within the Commercial Channels & Products domain, supporting SNCB/NMBS Marketing & Sales digital ecosystem (website, mobile app, ticket vending machines, cash desks, onboard sales, B2B platforms). You will be involved in the full project lifecycle from requirements gathering to user acceptance testing, ensuring solutions add value and improve customer experience.

Key responsibilities

• Analyze and document business needs, processes, and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate with development teams to align technical solutions with business goals.
• Support test planning, UAT execution and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs, test scenarios and documentation to stakeholders.

Required profile

• 7+ years experience as a business/functional analyst.
• Strong requirements‑gathering and business analysis skills.
• Fluent in French or Dutch plus English.
• Solid understanding of SDLC and system design principles.
• Experience with BPMN/UML and SAFe/Agile environments.
• Experience in public transport, e‑commerce or mobile/web development is a plus.

Required skills

• BPMN
• UML
• SQL
• APIs
• Sitecore (plus)
• SAFe
• Agile methodologies

What we offer

• Hybrid work model with remote flexibility.
• Competitive salary and target bonus.
• 35 days of leave.
• Company car and public transport season ticket.
• Comprehensive insurance package for employee and family.
• Meal vouchers, eco‑vouchers and remote‑work allowances.
• Professional development opportunities within the digital transformation of SNCB.