Functional analyst – Commercial channels and Products

About the role

As a Business/Functional Analyst you will join Ypto’s AnalySD team supporting the commercial channels of SNCB/NMBS Marketing & Sales. You will work on the digital ecosystem that includes the website, mobile app, ticket vending machines, cash desks, onboard sales and B2B platforms, ensuring solutions add value and improve the customer experience.

Key responsibilities

• Analyse and document business needs, processes and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate with development teams to align technical solutions with business goals.
• Support test planning, UAT execution and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.

Required profile

• Critical thinking, decision‑making and problem‑solving mindset.
• Strong communication, collaboration and stakeholder‑management skills.
• Customer‑focused, detail‑oriented and adaptable.
• Ability to lead discussions and present to technical and non‑technical audiences.
• Resilience and comfort with ambiguity in a dynamic environment.

Required skills

• 7+ years experience as a business/functional analyst.
• Expertise in requirements gathering, SDLC and functional design.
• Proficiency with BPMN, UML and SAFe/Agile methodologies.
• Knowledge of SQL, APIs and basic programming.
• Familiarity with Sitecore (a plus) and experience in public‑transport, e‑commerce or mobile/web development.

What we offer

• Hybrid work model with remote flexibility and flexible hours.
• 35 days of leave, company car and public‑transport season ticket.
• Target bonus and competitive salary.
• Comprehensive insurance package, family health, dental and hospitalization coverage.
• Meal vouchers, eco‑vouchers and allowances for remote work, car‑wash and internet.