Front Desk Receptionist – On‑site B&B in Woluwe

About the role

We are looking for a friendly and professional Receptionist to join our on‑site B&B in Woluwe‑Saint‑Lambert. You will be the first point of contact for guests, handling check‑in and check‑out procedures and providing information about our services and the local area.

Key responsibilities

• Welcome guests and manage smooth check‑in and check‑out processes.
• Answer phone calls, respond to emails and handle reservations.
• Coordinate with housekeeping and other hotel departments.
• Process payments and maintain accurate guest records.
• Keep the reception area tidy and presentable.
• Address guest inquiries and concerns promptly.
• Follow hotel policies and procedures at all times.

Required profile

• Strong customer service and communication skills.
• Professional and courteous demeanor with guests and colleagues.
• Comfortable working on‑site and in shifts, including evenings, weekends and holidays.
• Basic computer literacy and ability to learn hotel booking systems.
• Fluency in English; additional languages are a plus.
• Prior experience in hospitality or front‑desk roles is preferred but not mandatory.

Required skills

• Familiarity with hotel booking software.
• Solid phone etiquette and clerical abilities.
• Good organizational skills and attention to detail.

What we offer

• Flexible full‑time, part‑time or student schedules.
• Opportunity to work in a historic B&B with a supportive team.
• Training on hotel systems and procedures.