Freelance Senior IT Support Engineer L1/L2

About the role

We are looking for a Freelance Senior IT Support Engineer (L1/L2) to provide first‑ and second‑line technical support and maintain a hybrid Microsoft infrastructure for a global customer based in Sint‑Niklaas. The role combines end‑user assistance, systems administration, infrastructure modernization, and project delivery.

Key responsibilities

• Deliver 1st and 2nd line support, resolving incidents and service requests within agreed SLAs.
• Administer on‑premises Windows Server, Microsoft Azure services, and virtualized server platforms.
• Install, configure, troubleshoot and maintain desktops, laptops, thin clients, barcode/handheld scanners, multifunction and label printers.
• Manage user lifecycle activities (onboarding, off‑boarding, account provisioning, password management, IMAC).
• Administer Active Directory and Azure Active Directory (Microsoft Entra ID) for identity and access control.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, Office 365 and Intune.
• Deploy and manage endpoint devices via Microsoft Intune (policy, app, compliance).
• Maintain printer and industrial label‑printer infrastructure across office and manufacturing sites.
• Control file permissions through AD security groups and Distributed File System (DFS).
• Coordinate hardware refresh programmes, imaging, deployment and migration to Windows 11.
• Assist infrastructure and business improvement projects, from planning to post‑deployment support.
• Support migration of legacy SharePoint and DFS storage to SharePoint Online and Teams.
• Monitor system performance, security and availability.
• Liaise with vendors and internal stakeholders to resolve technical issues.
• Contribute to ITSM process improvement and maintain technical documentation.

Required profile

• Senior‑level experience delivering L1/L2 IT support in a Microsoft‑centric environment.
• Proven ability to manage hybrid on‑premises and cloud infrastructures.
• Strong troubleshooting skills for a wide range of end‑user devices and peripherals.
• Comfortable working onsite in Sint‑Niklaas and collaborating with global teams.

Required skills

• Windows Server administration
• Microsoft Azure
• Azure Active Directory (Microsoft Entra ID)
• Active Directory
• Microsoft 365 / Office 365
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Microsoft Intune
• Windows 10 and Windows 11
• Distributed File System (DFS)
• Printer and industrial label‑printer management
• Endpoint device imaging and deployment