First Line Support Engineer – Telecom Solutions

About the role

We are looking for a First Line Support Engineer to join our fast‑growing telecom team. You will help customers across sectors such as healthcare and hospitality by delivering reliable IP and telecom solutions.

Key responsibilities

• Provide technical support via phone or ticketing system, resolving issues quickly.
• Monitor and maintain network systems including WiFi, VoIP, IPTV and related infrastructure.
• Assist with initial configuration and integration of network equipment into customer environments.
• Deliver proactive and reactive customer service, collaborating with senior technical staff.
• Document problems and suggest process improvements to prevent future incidents.

Required profile

• Degree in IT, Telecommunications or a related field.
• Minimum 1 year experience in a first‑line support role, preferably in a network or telecom setting.
• Fluent in Dutch, French and English.
• Customer‑oriented mindset, team player and eager to develop technical expertise.

Required skills

• Fundamental knowledge of WiFi, routing and VLANs.
• Experience with VoIP and IPTV technologies.
• Ability to configure and integrate network equipment.
• Familiarity with network monitoring tools.

What we offer

• Competitive salary based on experience.
• Meal vouchers, hospitalization and group insurance.
• Opportunities for growth within a rapidly expanding telecom company.
• Training on the latest IP solutions and network technologies.
• Transport cost reimbursement and a modern office in Zaventem.