Field Service Engineer (Customer Engineer)

About the role

Applied Materials, a global leader in materials engineering solutions for chips and advanced displays, is hiring a Field Service Engineer (also called Customer Engineer) in Leuven, Belgium. The engineer acts as the direct liaison with the customer, installing, maintaining and upgrading equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques. The role is full time, with travel of about 25% of the time.

Key responsibilities

• Complete quality repairs on Applied Materials equipment and respond to fab issues by communicating with engineers in other locations and taking part in escalation conference calls.
• Ensure correct procedures and schematics are available before starting work.
• Perform retrofits on equipment and assist with process issues.
• Coordinate and communicate directly with customers to ensure smooth operations and excellent service.
• Follow all safety procedures and work safely in a clean room, wearing appropriate personal protective equipment.

Required profile

• Bachelor's or Master's degree in a relevant science or engineering discipline.
• Proven practical hands-on experience in mechanical, electrical and electronic work.
• Semiconductor industry experience is desirable.
• Preferred: 2-4 years of experience in customer or field service support or a related technical field.
• Ability to lead without authority, solve problems creatively, and identify process gaps to improve efficiency.
• Physical demands: extensive walking, standing, working in tight spaces, lifting up to 35 lbs, working at height, and working in a noisy clean room.

What we offer

• Salary of EUR 49,600 to EUR 68,200, depending on location, grade, skills and experience.
• Discretionary bonus, pension, share schemes and healthcare.
• Training programme including on-the-job training, well-being allowances and tuition assistance.