Desktop Support Engineer (L2) – Onsite in Schelle, Belgium

About the role

Techdravin is seeking an experienced Desktop Support Engineer (Level 2) to provide on‑site IT support for its enterprise environment in Schelle, Belgium. You will work on scheduled dispatch days, delivering high‑quality service to end users while ensuring compliance with service level agreements.

Key responsibilities

• Provide Level 2 desktop support for end‑users, troubleshooting hardware, software, and operating system issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Execute IMAC (Install, Move, Add, Change) activities across the site.
• Support Microsoft Windows environments and standard business applications.
• Coordinate with remote support teams and IT service management to resolve incidents.
• Maintain accurate documentation and keep support tickets up to date.
• Deliver excellent on‑site customer service while meeting SLA commitments.

Required profile

• Proven experience in Desktop Support/EUC/Field Services at Level 2.
• Strong troubleshooting skills for Windows desktops and laptops.
• Professional proficiency in French and Dutch.
• Ability to work independently during scheduled on‑site visits.

Required skills

• Microsoft Windows operating systems
• Microsoft 365
• Active Directory
• Basic networking concepts
• Hardware replacement and peripheral support
• IMAC processes (Install, Move, Add, Change)