Delivery Operations Specialist – 1 Year Contract

About the role

Join JD Logistics as a Delivery Operations Specialist on a one‑year fixed‑term contract. You will work within a fast‑moving logistics team to improve delivery processes, manage capacity, and ensure high service quality across the end‑to‑end delivery chain.

Key responsibilities

• Analyze each stage of the delivery link (collection, in‑transit, handover, successful delivery) and develop standardized operating procedures.
• Optimize route planning and resource scheduling to boost delivery efficiency, on‑time rates and reduce operating costs.
• Coordinate carrier and self‑operated capacity resources, create scheduling plans, monitor usage, and adjust personnel and vehicle configurations for peak‑season readiness.
• Monitor core performance indicators such as timeliness, on‑time rate, and cargo damage; establish early‑warning mechanisms and handle order exceptions, complaints, and emergencies.
• Develop and maintain a carrier assessment system, conduct regular inspections, and provide training to improve operational quality.

Required profile

• Strong analytical mindset with the ability to translate data into actionable process improvements.
• Excellent organizational skills and attention to detail for capacity planning and exception handling.
• Proactive communication and collaboration style, comfortable working in a dynamic, high‑tempo environment.
• Commitment to delivering high‑quality results and continuous process optimization.

Required skills

What we offer

• Competitive salary and benefits package.
• Opportunity to work with cutting‑edge smart warehousing, autonomous delivery and data‑driven logistics technologies.
• Supportive, people‑first culture with clear pathways for professional growth.
• Exposure to a global logistics network spanning 23 countries and regions.