Customer Support & Nutrition Specialist (German)

About the role

A pioneering dietary supplement company, which develops its own supplements in Switzerland and is also building personalised coaching and lifestyle management solutions, is looking for a Customer Support & Nutrition Specialist. You will provide evidence-based nutritional counselling and customer support in a fully remote position, based anywhere within +/- 2 GMT of Berlin. German and English are a must.

Key responsibilities

• Act as the first nutrition-related point of contact for customers, answering questions by email, chat, social media and phone in a friendly, solution-oriented way.
• Give sound advice on nutrition, supplementation and longevity based on nutrition science.
• Support the creation and quality assurance of content such as FAQ pages, newsletters and service articles.
• Gather customer feedback, spot patterns in inquiries and suggest improvements to products, processes and services.
• Maintain and develop internal and external knowledge bases.
• Work with the Science Team, Product Development, Marketing and external partners to improve the service experience.

Required profile

• Completed degree in nutrition science, ecotrophology or a related field.
• At least 1 year of professional experience in nutrition.
• Very good German and good English, written and spoken.
• Ideally some experience in customer service, support or customer communication.
• Other languages such as Italian and French are a plus.

Required skills

• Confidence with digital tools such as helpdesk systems, CRM and Google Suite.
• Strong communication skills, empathy and a structured, self-reliant working style.

What we offer

• Working at a well-funded early-stage startup in the longevity industry.
• Fully remote work with home office and coworking support.
• Unlimited holidays and flexible working hours.
• Latest MacBook Air, remote office upgrade budget, education allowance and growth paths.
• Complimentary company products and discounts for family and friends.