Customer Service Representative

About the role

As a Customer Service Representative you will support the coordination and follow‑up of customer product requests and orders, ensuring smooth order management in line with company procedures.

Key responsibilities

• Coordinate with all CPC departments to ensure timely and accurate order fulfillment, including product availability, delivery, invoicing, and documentation processing.
• Process sales orders and quotations accurately and timely in SAP.
• Prepare export documentation for customs clearance and international shipments.
• Handle returns and customer complaints.
• Build and maintain strong relationships with key stakeholders such as customers, Sales Managers, Supply Chain, and Finance teams.
• Proactively communicate order progress, delivery updates, and potential issues to customers using SAP and Power BI reports.
• Provide Sales teams with analytical reports on order status, delivery performance, and critical customer issues.
• Participate in regular stakeholder meetings and support continuous‑improvement initiatives.

Required profile

• 1–3 years of experience in an international environment.
• Bachelor’s degree or equivalent through relevant experience.
• Excellent communication skills and ability to manage multiple priorities.
• Strong problem‑solving abilities and a proactive mindset.
• Team player comfortable working in an open‑office environment and capable of independent work.
• High attention to accuracy and detail.

Required skills

• SAP
• Microsoft Excel
• Microsoft Teams
• Power BI
• Incoterms
• Letters of Credit