Customer Service Representative

About the role

We are looking for a proactive Customer Service Representative to act as the primary point of contact for our clients. You will ensure smooth communication, resolve issues quickly, and help maintain high levels of customer satisfaction within a logistics environment.

Key responsibilities

• Manage inbound customer inquiries, requests, and operational notifications.
• Provide proactive status updates and handle complaints, deviations, and disruptions through to resolution.
• Collaborate with Operations, planning, and administrative teams to share real‑time transport information.
• Escalate recurring or structural issues to the Team Lead or Manager.
• Update internal systems and customer portals, record feedback, and maintain accurate documentation.
• Identify process improvement opportunities and contribute to standardising team workflows.

Required profile

• 3‑5 years of experience in a customer‑facing or operational role, preferably in logistics or transport.
• Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
• Ability to multitask, organise, and prioritise work in a fast‑paced environment.

Required skills

What we offer

• A dynamic role with direct impact on customer satisfaction and operational efficiency.
• Exposure to an international logistics setting.
• Opportunities to contribute to projects, process improvements, and team growth.
• Attractive salary package and supportive team culture.