Customer Care Expert (Belgium)

About the role

As a Customer Care Expert you will be the frontline contact for Alan members in Belgium, handling inquiries via chat, email and phone. You will ensure members receive clear, accurate and timely support while contributing to the continuous improvement of our service and processes.

Key responsibilities

• Respond to member requests across chat, email and phone with a transparent and helpful approach.
• Maintain high standards of communication, ensuring information is accurate and easy to understand.
• Participate in internal projects aimed at improving tools, processes and the overall product experience.
• Analyse member feedback, identify improvement opportunities and propose actionable solutions.
• Support the growth and development of the Belgium care team by sharing best practices and helping onboard new colleagues.

Required profile

• Minimum 2 years experience in a customer‑support, education or communication role.
• Bilingual in English and Dutch OR English and French.
• Strong passion for helping members and solving their problems.
• Excellent written communication skills.
• Comfortable using computers and general technology tools.

Required skills

What we offer

• Opportunity to work in a fast‑growing health‑insurance startup focused on prevention.
• Gain deep expertise in healthcare and insurance while shaping a new standard of care.
• Collaborative culture with a team of 800+ professionals across multiple countries.
• Potential to influence the development of the Belgium care team and grow with the company.