Customer Care Assistant (OPE)

About the role

Yamabiko Europe is looking for a Customer Care Assistant to support its ECHO & Shindaiwa brands in Wavre, Belgium. Reporting to the OPE Supply Chain & Customer Care Manager, you will be the main point of contact for customers, handling inquiries, orders and after‑sales issues while ensuring smooth coordination across internal teams and external service providers.

Key responsibilities

• Manage daily customer interactions via phone and email, processing orders from registration to invoicing.
• Coordinate with carriers, sales representatives and internal departments to guarantee correct order execution.
• Handle invoicing, credit notes, credit limits and dispute resolution.
• Oversee import/export documentation and ensure compliance with legal and quality standards.
• Collaborate with logistics, purchasing, accounting, finance, IT and sales to transmit accurate administrative information.
• Work with logisticians and carriers to schedule deliveries, reserve trucks and meet delivery deadlines.

Required profile

• Bachelor’s degree or equivalent experience in an executive or administrative role.
• Minimum 5 years of experience in customer care, order management and claims handling.
• Strong understanding of logistics processes such as stock availability, order preparation and road transport.
• Excellent oral and written communication in French and English (minimum B1 level).
• Customer‑oriented, autonomous, rigorous and well‑organized.
• Team player comfortable in a multicultural environment.

Required skills

• Proficiency with Office 365 suite (Outlook, Teams, advanced Excel).
• Comfortable using general IT tools.

What we offer

• Work‑life balance with a hybrid model (2 days remote per week).
• Open and friendly atmosphere with high‑performing colleagues.