CRM & Client Data Assistant Internship – Fragrance & Beauty

About the role

This 6-month CRM & Client Data Assistant internship is based in Brussels from January 2027 and sits in the CRM team for Fragrance & Beauty across Benelux & Scandinavia. You will focus on client data analysis, campaign operations and reporting, reporting to the CRM Manager and working closely with the CRM Specialist and the Marketing, Operations and Retail teams.

Key responsibilities

• Prepare monthly CRM dashboards and ad-hoc analyses, and help refine the data that guides CRM strategy
• Plan and coordinate the gifting programme across eligibility rules, forecasts, order planning and client experience
• Support EDM and local campaigns and coordinate print campaigns, from client lists and validation to post-campaign recommendations
• Manage client cases with La Ligne de CHANEL and boutique managers, from investigation to closure
• Support loyalty programme operations and help equip boutique teams to deliver CRM and La Collection initiatives

Required profile

• An analytical mindset and a strong interest in working with numbers and client data
• Strong organisation and attention to detail, with the ability to manage multiple priorities
• A collaborative approach and a genuine willingness to learn
• Good communication skills in English, French and/or Dutch

Required skills

• Solid Excel skills
• Familiarity with Power BI or similar reporting tools is a plus

What we offer

• Hands-on experience in client data analysis and campaign reporting
• Practical knowledge of EDM execution and communication validation
• In-house trainings dedicated to the culture of the House
• The opportunity to develop analytical, organisational and collaboration skills within a supportive team