Courier Performance Lead – Belgium

About the role

We are a leading global online delivery platform seeking a Courier Performance Lead for Belgium. In this senior role you will design and execute the end‑to‑end courier lifecycle strategy, turning operational data into commercial success.

Key responsibilities

• Translate the country’s overall strategy into a tactical Courier Lifecycle Roadmap and scale the fleet.
• Lead national and global project deployments in partnership with Scoober Centres of Excellence.
• Oversee disciplinary and performance management cases in line with Belgian labour legislation.
• Drive the Monthly Business Review process using predictive analytics to provide forward‑looking insights.
• Act as a strategic partner on industrial relations, managing union and works council dynamics.
• Coordinate emergency operations, including severe weather closures and accident response.

Required profile

• Strong analytical storytelling ability to convey complex data to senior stakeholders.
• Proven leadership experience with offshore Shared Service Centers and global specialist teams.
• Deep knowledge of complex employment models, labour regulations and industrial relations.
• Track record of guiding operational teams through rapid organisational change.
• Excellent negotiation and communication skills for influencing internal and external partners.
• Commitment to team development, workforce planning and professional growth.

Required skills