Commercial Account Manager - Private Banking Zone West (Kortrijk)

About the role

ING is looking for a Commercial Account Manager for its Private Banking Zone West in Kortrijk. This is a permanent position of at least 80% working hours, offering a full role combining commercial and administrative support to Private Banking clients.

Key responsibilities

• Provide commercial and administrative support to Private Bankers and Asset Managers
• Act as the first point of contact for Private Banking clients, offices and internal services
• Build a relationship of trust with clients through regular contact and become a trusted discussion partner
• Help plan and prepare client visits for the Private Banker
• Take part proactively in commercial actions and campaigns, such as those on digitization
• Coordinate the handling of files
• Guide clients toward ING's digital solutions

Required profile

• Bachelor's degree or equivalent through experience
• Verbal and written fluency in both national languages
• Good basic knowledge of banking products, especially investments
• Experience in the banking sector, preferably within the branch network
• Client- and results-oriented, with a good eye for quality and deadlines
• Assertive, stress-resistant, discreet and able to work in a team while remaining hands-on

Required skills

• Proficiency in MS Office
• Good knowledge of ING tools (Branch Bank, Easyweb, Single view/CRM, Structured Intake Tool, Digital Banking)