Business Manager - COO Office

About the role

Join a leading global bank as a Business Manager within the COO Office, supporting the Business Process Management team. You will help ensure that end‑to‑end processes meet regulatory standards, business needs, and deliver an excellent experience for clients and advisors.

Key responsibilities

• Take end‑to‑end ownership of assigned processes, aligning them with regulatory requirements, internal procedures and business priorities.
• Drive continuous improvement and streamline processes while coordinating projects with cross‑functional stakeholders such as Sales, Product, IT, Legal, Risk, Compliance and Operations.
• Prepare and coordinate operational readiness, working with control teams to establish governance and control mechanisms.
• Lead the creation, maintenance and optimisation of procedures and operational documentation.
• Act as a subject‑matter expert, developing and delivering clear communication and training materials to promote best practices and ensure consistent adoption across the organisation.

Required profile

• Professional experience in Business Management, preferably in a sales or support role within the banking industry.
• Knowledge of daily banking activities (payments, accounts, regulatory processes) and/or digital customer journeys.
• Strong analytical capabilities to interpret complex business requirements and translate them into sustainable processes.
• Excellent project‑management skills with the ability to plan, prioritise and handle multiple topics simultaneously.
• Proactive, solution‑oriented mindset with the ability to challenge the status‑quo while balancing business and regulatory objectives.
• Ability to build constructive relationships and manage stakeholders across Sales, Legal, Compliance, Risk, IT and Operations.
• Outstanding written and oral communication skills, capable of explaining complex topics clearly and structurally.

Required skills

What we offer

• Opportunity to work in a global, multicultural environment across more than 60 countries.
• Professional development and career growth within a leading financial institution.
• Collaborative culture that encourages initiative and innovation.