Assistant Front Desk Manager

About the role

The Assistant Front Desk Manager supports the Guest Services team by delivering industry‑leading service to guests and ensuring smooth front‑desk operations. This role is highly visible, handling a range of guest interactions while coaching and motivating staff to achieve excellence.

Key responsibilities

• Supervise and develop a front‑desk team, providing coaching, training, and performance evaluations.
• Address guest feedback proactively and resolve issues to maintain high satisfaction scores.
• Monitor key performance indicators, guest ratings, and comments to drive continuous improvement.
• Perform front‑desk duties such as handling lost luggage, cash services, safety deposit boxes, lost‑and‑found, printing, issuing Sea Pass cards, and broadcasting ship announcements.
• Lead by example, ensuring the team is empowered to deliver prompt, high‑quality service.

Required profile

• Minimum of one year supervisory experience in a hotel, cruise line, or related hospitality setting.
• Strong interpersonal skills with the ability to handle guests requiring discretion, patience, and diplomacy.
• Excellent communication skills for negotiating solutions with managers and staff.
• Flexibility to adapt to a dynamic, diverse work environment and willingness to be placed across the fleet.
• High school diploma or vocational equivalent preferred.

Required skills

• Proficiency with Microsoft Office applications.
• Solid computer and internet navigation skills.
• Ability to operate standard office equipment.

What we offer

• Opportunity to work in a vibrant, guest‑focused environment.
• Professional development through coaching and mentorship.
• Exposure to a global hospitality operation.