Director of Recreation (Luxury Resort)

About the role

The Director of Recreation provides strategic leadership, operational oversight and financial performance for all recreation activities across our luxury resorts, ensuring exceptional guest experiences that meet Forbes Five‑Star standards.

Key responsibilities

• Direct and oversee all recreation operations, including pools, beach, splash park, fitness programs, children’s activities and special activations.
• Develop and implement innovative recreational programs that enhance the guest experience and differentiate the resort in the luxury market.
• Ensure seamless daily operations with a strong focus on safety, quality, guest satisfaction and service consistency.
• Recruit, train, coach and develop a high‑performing team and foster a culture of excellence, accountability and guest‑centric service.
• Lead the department in delivering luxury guest experiences consistent with Forbes Five Star standards, conducting service audits and implementing action plans.
• Manage annual departmental budgets, forecasts and operating plans, monitor labor costs, productivity metrics and profitability.
• Engage with guests and VIPs to resolve concerns, utilize feedback to continuously improve offerings, and ensure compliance with health, safety and regulatory requirements.

Required profile

• 5‑10 years of progressive leadership experience in luxury hotel or resort recreation operations.
• Proven experience managing large teams in a Forbes Five‑Star, AAA Five‑Diamond or equivalent luxury hospitality environment.
• Strong financial acumen with demonstrated success in budgeting, forecasting, cost control and revenue generation.
• Experience developing and growing ancillary revenue streams and overseeing beach, water‑sports or resort activity programs.
• Excellent leadership, communication and interpersonal skills with a focus on guest satisfaction.

What we offer

• Competitive salary ranging from $75,000 to $95,000 per annum.
• Annual performance bonus.