Salesforce Consultant – Permanent (Belgium)

About the role

We are hiring Salesforce CRM professionals to join a rapidly growing consulting team delivering major client transformation programmes across Belgium. You will work with business stakeholders to understand customer‑facing processes, translate requirements into Salesforce solutions, and support the delivery of high‑quality CRM implementations and enhancements.

Key responsibilities

• Gather, analyse and document business requirements for Salesforce CRM initiatives.
• Map and improve sales, service and customer‑engagement processes.
• Configure and support Salesforce solutions, collaborating with technical teams for development.
• Support workshops, user acceptance testing, training and go‑live activities.
• Produce functional specifications, process documentation and user stories.
• Build trusted relationships with client stakeholders and provide day‑to‑day functional support.
• Contribute to continuous improvement of CRM processes and platform adoption.

Required profile

• Experience working with Salesforce CRM in a functional, business‑analysis or consultancy capacity.
• Strong understanding of CRM processes, ideally across Sales Cloud and/or Service Cloud.
• Comfortable communicating with both business users and technical delivery teams.
• Strong communication, documentation and stakeholder‑management skills.
• Fluent in Dutch and English; French is beneficial.
• Salesforce certifications are advantageous.

Required skills

• Salesforce
• Sales Cloud
• Service Cloud