Customer Service Representative – International Support

About the role

Join Volvo Group’s Central Customer Service team and become the first point of contact for vehicle breakdowns across Europe. You will work in a dynamic, 24/7 environment, ensuring customers and dealers receive fast, reliable assistance.

Key responsibilities

• Provide first‑line support for international breakdowns, helping customers wherever they are in Europe.
• Maintain regular communication with dealers and customers to keep them informed about repair progress.
• Collaborate with a dedicated team that operates around the clock, rotating weekends and night shifts.

Required profile

• Bachelor‑level education.
• Fluent in English and German, plus Dutch or French at minimum B2 level.
• Flexible to work full‑time with rotating weekend and night shifts (every 6‑8 weeks).
• Valid driving licence B or residence near Ghent for easy commute.

Required skills

What we offer

• 7.5 hours per day, 37.5 hours per week.
• Full‑time schedule with weekend and night‑shift rotation.
• 20 vacation days per year.
• Competitive salary plus meal vouchers, shift premium, and access to a company restaurant at discounted prices.