Business Support Officer

About the role

Sopra Steria, a European digital solutions provider with over 51,000 colleagues in nearly 30 countries, is hiring a Business Support Officer in Brussels. The officer works in the financial sector, supporting banking clients with legal, administrative and commercial tasks while ensuring smooth daily operations across several departments.

Key responsibilities

• Provide excellent customer service across phone, email, chat, social media and other channels
• Contribute to improving internal business processes and customer communication
• Deliver high-quality legal, administrative or commercial support to banking clients
• Work across business support, mortgages, account management and KYC analysis
• Take a proactive approach to solving problems and optimising processes

Required profile

• Bachelor's degree or a relevant equivalent
• Entry level to 3 years of relevant experience
• Dutch and French required; English desirable

Required skills

• Experience with Microsoft Office tools

What we offer

• Coaching, clear learning paths and access to the Sopra Steria Academy with more than 250 digital training sessions
• Flexible working arrangements, with local and international opportunities
• Employee benefits including mobility options (including a company car), insurance coverage and meal vouchers